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URL: https://www.cenitex.vic.gov.au/sites/default/files/2019-05/CTX%20Service%20Centre%20Performance%20Data%20-%202017%20-%202018.xlsx

From the dataset abstract

The CenITex IT Service Centre supports customers with standard and premium service levels. Common to all customer service level agreements (SLAs) is the ability to answer and resolve...

Source: CenITex IT Service Centre performance, period ending 30 June 2018

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Format XLSX