{"help": "https://discover.data.vic.gov.au/en_AU/api/3/action/help_show?name=datastore_search", "success": true, "result": {"include_total": true, "limit": 100, "records_format": "objects", "resource_id": "181c5e9c-7a9f-433e-914b-6c287034a1e4", "total_estimation_threshold": null, "records": [{"_id":1,"Output":"Customer Services to the Community","Measure type":"Quantity","Performance measure":"Activities undertaken on the Service Victoria digital customer platform are equivalent to or exceed the target","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to new products and services driving increased activity in 202526.The higher 2026-27 target reflects anticipated activities based on recent performance.","Unit of measure":"number (million)","2026-2027 target":"35","2025-2026 expected outcome":"50","2025-2026 target":"30","2024-2025 actual":"37","2024-2025 target":"25","2023-2024 actual":"25.8","2023-2024 target":"25","2022-2023 actual":"15","2022-2023 target":"25","2021-2022 actual":"nm","2021-2022 target":"nm","2020-2021 actual":"nm","2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":2,"Output":"Customer Services to the Community","Measure type":"Quantity","Performance measure":"Assisted information and support provided by the Whole of Victorian Government Contact Centre (phone, webchat, webforms and email)","Footnotes":"The higher 2026-27 target reflects some additional lines of business added to the WOVG Contact Centre that are forecast to increase the total number of contacts over the course of the year.","Unit of measure":"number","2026-2027 target":"720000","2025-2026 expected outcome":"725000","2025-2026 target":"695000","2024-2025 actual":"770483","2024-2025 target":"695000","2023-2024 actual":"nm","2023-2024 target":"nm","2022-2023 actual":"nm","2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":3,"Output":"Customer Services to the Community","Measure type":"Quantity","Performance measure":"Average cost per activity undertaken on the Service Victoria digital customer platform is equivalent to or below the target","Footnotes":"The 2025-26 expected outcome is lower than the 2025-26 target as the number of activities has increased relative to the cost of the Service Victoria platform.The lower 2026-27 target reflects anticipated average cost per activity based on past performance.","Unit of measure":"dollars","2026-2027 target":"1.6","2025-2026 expected outcome":"1.3","2025-2026 target":"2.5","2024-2025 actual":"1.7","2024-2025 target":"4","2023-2024 actual":"2.4","2023-2024 target":"4","2022-2023 actual":"8.15","2022-2023 target":"4","2021-2022 actual":"nm","2021-2022 target":"nm","2020-2021 actual":"nm","2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":4,"Output":"Customer Services to the Community","Measure type":"Quantity","Performance measure":"Information supplied from Victorian Government websites","Footnotes":"The 2025-26 expected outcome is lower than the 2025-26 target due to the introduction of AI overviews by search engines which supply information from Victorian Government websites directly into search results and do not register as a 'visit' to the source page.The lower 2026-27 target reflects the impact of search engine AI overviews on website traffic.","Unit of measure":"number (million)","2026-2027 target":"145","2025-2026 expected outcome":"126","2025-2026 target":"150","2024-2025 actual":"157","2024-2025 target":"150","2023-2024 actual":"1.8","2023-2024 target":"nm","2022-2023 actual":"nm","2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":5,"Output":"Customer Services to the Community","Measure type":"Quality","Performance measure":"Overall satisfaction of customers completing a transaction on the Service Victoria digital customer platform","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"95","2025-2026 expected outcome":"95","2025-2026 target":"95","2024-2025 actual":"95","2024-2025 target":"95","2023-2024 actual":"95","2023-2024 target":"95","2022-2023 actual":"96","2022-2023 target":"95","2021-2022 actual":"96","2021-2022 target":"95","2020-2021 actual":"96","2020-2021 target":"95","2019-2020 actual":"96","2019-2020 target":"95","2018-2019 actual":"nm","2018-2019 target":"nm","2017-2018 actual":"nm","2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":6,"Output":"Customer Services to the Community","Measure type":"Quality","Performance measure":"Overall satisfaction of customers receiving assisted information and support from the Whole of Victorian Government Contact Centre","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to increased customer satisfaction with the service provided by the contact centre.The higher 2026-27 target reflects anticipated customer satisfaction rates based on past performance.","Unit of measure":"per cent","2026-2027 target":"85","2025-2026 expected outcome":"90","2025-2026 target":"70","2024-2025 actual":"86","2024-2025 target":"70","2023-2024 actual":"nm","2023-2024 target":"nm","2022-2023 actual":"nm","2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":7,"Output":"Customer Services to the Community","Measure type":"Quality","Performance measure":"Overall satisfaction of customers seeking information on Victorian Government websites","Footnotes":"The 2025-26 expected outcome is lower than the 2025-26 target due to changing customer expectations for personalised, AI-generated information, which is increasing in prevalence with AI overviews in search engines and publicly available AI chatbots.","Unit of measure":"per cent","2026-2027 target":"95","2025-2026 expected outcome":"78","2025-2026 target":"95","2024-2025 actual":"82","2024-2025 target":"95","2023-2024 actual":"nm","2023-2024 target":"nm","2022-2023 actual":"nm","2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":8,"Output":"Customer Services to the Community","Measure type":"Timeliness","Performance measure":"Average response time by the Victorian Government Contact Centre (phone and webchat contacts)","Footnotes":"New performance measure for 2026-27 to provide greater visibility of Victorian Government Contact Centre performance.","Unit of measure":"minutes","2026-2027 target":"<5","2025-2026 expected outcome":"nm","2025-2026 target":"nm","2024-2025 actual":"nm","2024-2025 target":null,"2023-2024 actual":null,"2023-2024 target":null,"2022-2023 actual":null,"2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":9,"Output":"Customer Services to the Community","Measure type":"Timeliness","Performance measure":"Percentage of compliant applications for birth, death and marriage certificates processed within agreed timeframes","Footnotes":"This performance measure was transferred from 'Identity and worker screening services' output to 'Customer Services to the Community' output. The change reflects the Identity and worker screening services output being discontinued due to machinery of government changes impacting this output.","Unit of measure":"per cent","2026-2027 target":"90","2025-2026 expected outcome":"90","2025-2026 target":"90","2024-2025 actual":"91","2024-2025 target":"90","2023-2024 actual":"8.5","2023-2024 target":"<10","2022-2023 actual":"90","2022-2023 target":"<10","2021-2022 actual":"12.4","2021-2022 target":"<10","2020-2021 actual":"12.4","2020-2021 target":"<10","2019-2020 actual":"na","2019-2020 target":"95","2018-2019 actual":"78.2","2018-2019 target":"95","2017-2018 actual":"100","2017-2018 target":"95","2016-2017 actual":"100","2016-2017 target":"95","2015-2016 actual":"95.3","2015-2016 target":"95","2014-2015 actual":"94.4","2014-2015 target":"90","2013-2014 actual":"97.1","2013-2014 target":"90","2012-2013 actual":"96.9","2012-2013 target":"90","2011-2012 actual":"94.3","2011-2012 target":"90","2010-2011 actual":"94","2010-2011 target":null},{"_id":10,"Output":"Customer Services to the Community","Measure type":"Cost","Performance measure":"Total output cost","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to additional funding provided to strengthen child safety and higher than expected demand for BDM products. The 2025-26 target differs from the target published in the 2025-26 Department Performance Statement because it now incorporates Identity and Worker Screening Services functions, which were previously included in a separate output. Note: worker screening functions have transferred to DFFH, with the outcomes and targets reflected in the DGS output until the funding transfer is finalised.  \nThe 2026-27 target is lower than the 2025-26 target as it does not yet incorporate funding for new products and services on Service Victoria.","Unit of measure":"$ million","2026-2027 target":"65.9","2025-2026 expected outcome":"108.2","2025-2026 target":"86.2","2024-2025 actual":"114.3","2024-2025 target":"32.8","2023-2024 actual":"nm","2023-2024 target":"nm","2022-2023 actual":"nm","2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":11,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quantity","Performance measure":"Data sharing arrangements enabled by Department of Government Services (DGS)","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to continued demand for linked and shared data.","Unit of measure":"number","2026-2027 target":"12","2025-2026 expected outcome":"18","2025-2026 target":"12","2024-2025 actual":"20","2024-2025 target":"12","2023-2024 actual":"21","2023-2024 target":"15","2022-2023 actual":"31","2022-2023 target":"15","2021-2022 actual":"26","2021-2022 target":"15","2020-2021 actual":"26","2020-2021 target":"15","2019-2020 actual":"nm","2019-2020 target":"nm","2018-2019 actual":"nm","2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":12,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quantity","Performance measure":"Government board members trained on cyber security","Footnotes":null,"Unit of measure":"number","2026-2027 target":"60","2025-2026 expected outcome":"60","2025-2026 target":"60","2024-2025 actual":"91","2024-2025 target":"60","2023-2024 actual":"67","2023-2024 target":"60","2022-2023 actual":"67","2022-2023 target":"60","2021-2022 actual":"60","2021-2022 target":"60","2020-2021 actual":"58","2020-2021 target":"50","2019-2020 actual":"nm","2019-2020 target":"nm","2018-2019 actual":"nm","2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":13,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quantity","Performance measure":"Government entities reporting cyber maturity","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to increased engagement resulting in an increased number of agencies reporting cyber maturity.","Unit of measure":"number","2026-2027 target":"180","2025-2026 expected outcome":"191","2025-2026 target":"180","2024-2025 actual":"203","2024-2025 target":"120","2023-2024 actual":"173","2023-2024 target":"100","2022-2023 actual":"125","2022-2023 target":"75","2021-2022 actual":"178","2021-2022 target":"75","2020-2021 actual":"na","2020-2021 target":"75","2019-2020 actual":"nm","2019-2020 target":"nm","2018-2019 actual":"nm","2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":14,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quantity","Performance measure":"Mobile infrastructure projects delivered","Footnotes":"The lower 2026-27 target reflects the expected lifecycle of program delivery.","Unit of measure":"number","2026-2027 target":"70","2025-2026 expected outcome":"150","2025-2026 target":"150","2024-2025 actual":"318","2024-2025 target":"350","2023-2024 actual":"401","2023-2024 target":"275","2022-2023 actual":"nm","2022-2023 target":"nm","2021-2022 actual":"nm","2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":15,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quantity","Performance measure":"New products, services and features delivered on the Service Victoria digital customer platform is equivalent to or exceeds the target","Footnotes":null,"Unit of measure":"number","2026-2027 target":"60","2025-2026 expected outcome":"60","2025-2026 target":"60","2024-2025 actual":"60","2024-2025 target":"60","2023-2024 actual":"61","2023-2024 target":"12","2022-2023 actual":"20","2022-2023 target":"20","2021-2022 actual":"nm","2021-2022 target":"nm","2020-2021 actual":"nm","2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":16,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quantity","Performance measure":"Visits to Data.Vic Open Data portal","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to continued demand for open data, particularly transport, VicMap and crime statistics.The higher 2026-27 target reflects expected continued demand for open data.","Unit of measure":"number (thousand)","2026-2027 target":"500","2025-2026 expected outcome":"650","2025-2026 target":"300","2024-2025 actual":"524","2024-2025 target":"264000","2023-2024 actual":"32257","2023-2024 target":"22000","2022-2023 actual":"23700","2022-2023 target":"22000","2021-2022 actual":"60134","2021-2022 target":"22000","2020-2021 actual":"nm","2020-2021 target":"nm","2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":17,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quantity","Performance measure":"VPS active users in the Data Directory","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to continued data custodian engagement.","Unit of measure":"number","2026-2027 target":"350","2025-2026 expected outcome":"600","2025-2026 target":"350","2024-2025 actual":"455","2024-2025 target":"250","2023-2024 actual":"375","2023-2024 target":"250","2022-2023 actual":"323","2022-2023 target":"250","2021-2022 actual":"210","2021-2022 target":"250","2020-2021 actual":"nm","2020-2021 target":"nm","2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":18,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Quality","Performance measure":"Overall customer satisfaction with data services delivered by DGS","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to high quality and timely delivery.","Unit of measure":"per cent","2026-2027 target":"80","2025-2026 expected outcome":"90","2025-2026 target":"80","2024-2025 actual":"85","2024-2025 target":"80","2023-2024 actual":"98","2023-2024 target":"70","2022-2023 actual":"88","2022-2023 target":"70","2021-2022 actual":"86","2021-2022 target":"70","2020-2021 actual":"86","2020-2021 target":"70","2019-2020 actual":"nm","2019-2020 target":"nm","2018-2019 actual":"nm","2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":19,"Output":"Government Services Strategy and Digital Transformation","Measure type":"Cost","Performance measure":"Total output cost","Footnotes":"The 2026-27 target is lower than the 2025-26 target because the Connecting Victoria mobile and broadband program is nearing completion in 2026-27.","Unit of measure":"$ million","2026-2027 target":"88.4","2025-2026 expected outcome":"123.1","2025-2026 target":"125.2","2024-2025 actual":"158.9","2024-2025 target":"144.8","2023-2024 actual":"241.9","2023-2024 target":"230.5","2022-2023 actual":"296.7","2022-2023 target":"194","2021-2022 actual":"153.8","2021-2022 target":"91.2","2020-2021 actual":"81.3","2020-2021 target":"70.9","2019-2020 actual":"52.8","2019-2020 target":"52.9","2018-2019 actual":"74.4","2018-2019 target":"47.5","2017-2018 actual":"37.4","2017-2018 target":"9.4","2016-2017 actual":"11.3","2016-2017 target":"26","2015-2016 actual":"12.1","2015-2016 target":"30","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":20,"Output":"Local Government","Measure type":"Quantity","Performance measure":"Attendance at public library community programs","Footnotes":null,"Unit of measure":"number (thousand)","2026-2027 target":"2263","2025-2026 expected outcome":"2263","2025-2026 target":"2263","2024-2025 actual":"2140","2024-2025 target":"2263","2023-2024 actual":"2263","2023-2024 target":"2263","2022-2023 actual":"2160","2022-2023 target":"2263","2021-2022 actual":"805","2021-2022 target":"2263","2020-2021 actual":"nm","2020-2021 target":"nm","2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":21,"Output":"Local Government","Measure type":"Quantity","Performance measure":"Councils with approved roadside weeds and pests control plan","Footnotes":null,"Unit of measure":"number","2026-2027 target":"45","2025-2026 expected outcome":"45","2025-2026 target":"45","2024-2025 actual":"45","2024-2025 target":"45","2023-2024 actual":"45","2023-2024 target":"45","2022-2023 actual":"56","2022-2023 target":"56","2021-2022 actual":"56","2021-2022 target":"56","2020-2021 actual":"56","2020-2021 target":"56","2019-2020 actual":"56","2019-2020 target":"56","2018-2019 actual":"56","2018-2019 target":"56","2017-2018 actual":"55","2017-2018 target":"56","2016-2017 actual":"nm","2016-2017 target":"nm","2015-2016 actual":"nm","2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":22,"Output":"Local Government","Measure type":"Quantity","Performance measure":"Meetings held with Victorian councils regarding the Victorian Local Government Grants Commission financial assistance grants allocation model","Footnotes":null,"Unit of measure":"number","2026-2027 target":"19","2025-2026 expected outcome":"19","2025-2026 target":"19","2024-2025 actual":"20","2024-2025 target":"19","2023-2024 actual":"20","2023-2024 target":"19","2022-2023 actual":"19","2022-2023 target":"19","2021-2022 actual":"19","2021-2022 target":"19","2020-2021 actual":"19","2020-2021 target":"19","2019-2020 actual":"14","2019-2020 target":"19","2018-2019 actual":"19","2018-2019 target":"19","2017-2018 actual":"19","2017-2018 target":"19","2016-2017 actual":"nm","2016-2017 target":"nm","2015-2016 actual":"nm","2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":23,"Output":"Local Government","Measure type":"Quantity","Performance measure":"Number of public library collection items (digital and physical)","Footnotes":"This performance measure renames the 2025-26 performance measure 'Number of collection items (digital and physical)'. The new measure reports on the same activity as the previous measure; however, it has been amended for increased clarity.","Unit of measure":"number (million)","2026-2027 target":"9.2","2025-2026 expected outcome":"9.2","2025-2026 target":"9.2","2024-2025 actual":"nm","2024-2025 target":"nm","2023-2024 actual":"nm","2023-2024 target":null,"2022-2023 actual":null,"2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":24,"Output":"Local Government","Measure type":"Quantity","Performance measure":"Number of public library loans (digital and physical)","Footnotes":"This performance measure renames the 2025-26 performance measure 'Number of loans (digital and physical)'. The new measure reports on the same activity as the previous measure; however, it has been amended for increased clarity.","Unit of measure":"number (million)","2026-2027 target":"44.4","2025-2026 expected outcome":"44.4","2025-2026 target":"44.4","2024-2025 actual":"nm","2024-2025 target":"nm","2023-2024 actual":"nm","2023-2024 target":null,"2022-2023 actual":null,"2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":25,"Output":"Local Government","Measure type":"Quality","Performance measure":"Council satisfaction with the guidance and advice received from Local Government Victoria in relation to financial and performance planning and reporting","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"80","2025-2026 expected outcome":"80","2025-2026 target":"80","2024-2025 actual":"92","2024-2025 target":"80","2023-2024 actual":"88","2023-2024 target":"80","2022-2023 actual":"76","2022-2023 target":"80","2021-2022 actual":"84","2021-2022 target":"80","2020-2021 actual":"70","2020-2021 target":"70","2019-2020 actual":"nm","2019-2020 target":"nm","2018-2019 actual":"nm","2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":26,"Output":"Local Government","Measure type":"Timeliness","Performance measure":"Percentage of eligible Municipal Emergency Resource Program grant payments made within agreed timeframe","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"100","2025-2026 expected outcome":"100","2025-2026 target":"100","2024-2025 actual":"100","2024-2025 target":"100","2023-2024 actual":"21","2023-2024 target":"21","2022-2023 actual":"21","2022-2023 target":"21","2021-2022 actual":"21","2021-2022 target":"21","2020-2021 actual":"21","2020-2021 target":"21","2019-2020 actual":"21","2019-2020 target":"21","2018-2019 actual":"nm","2018-2019 target":"nm","2017-2018 actual":"nm","2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":27,"Output":"Local Government","Measure type":"Timeliness","Performance measure":"Percentage of eligible Public Libraries Funding Program payments made within agreed timeframe","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"100","2025-2026 expected outcome":"100","2025-2026 target":"100","2024-2025 actual":"100","2024-2025 target":"100","2023-2024 actual":"21","2023-2024 target":"21","2022-2023 actual":"21","2022-2023 target":"21","2021-2022 actual":"21","2021-2022 target":"21","2020-2021 actual":"21","2020-2021 target":"21","2019-2020 actual":"21","2019-2020 target":"21","2018-2019 actual":"nm","2018-2019 target":"nm","2017-2018 actual":"nm","2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":28,"Output":"Local Government","Measure type":"Timeliness","Performance measure":"Percentage of eligible Roadside Weeds and Pests program grant payments made within agreed timeframes","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"100","2025-2026 expected outcome":"100","2025-2026 target":"100","2024-2025 actual":"100","2024-2025 target":"100","2023-2024 actual":"100","2023-2024 target":"100","2022-2023 actual":"100","2022-2023 target":"100","2021-2022 actual":"100","2021-2022 target":"100","2020-2021 actual":"100","2020-2021 target":"100","2019-2020 actual":"100","2019-2020 target":"100","2018-2019 actual":"100","2018-2019 target":"100","2017-2018 actual":"100","2017-2018 target":"100","2016-2017 actual":"100","2016-2017 target":"100","2015-2016 actual":"100","2015-2016 target":"100","2014-2015 actual":"100","2014-2015 target":"100","2013-2014 actual":"100","2013-2014 target":"100","2012-2013 actual":"100","2012-2013 target":"100","2011-2012 actual":"nm","2011-2012 target":"nm","2010-2011 actual":"nm","2010-2011 target":null},{"_id":29,"Output":"Local Government","Measure type":"Timeliness","Performance measure":"Percentage of Victorian Local Government Grants Commission grants allocated within statutory timeframes","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"100","2025-2026 expected outcome":"100","2025-2026 target":"100","2024-2025 actual":"100","2024-2025 target":"100","2023-2024 actual":"100","2023-2024 target":"100","2022-2023 actual":"100","2022-2023 target":"100","2021-2022 actual":"100","2021-2022 target":"100","2020-2021 actual":"100","2020-2021 target":"100","2019-2020 actual":"100","2019-2020 target":"100","2018-2019 actual":"100","2018-2019 target":"100","2017-2018 actual":"100","2017-2018 target":"100","2016-2017 actual":"100","2016-2017 target":"100","2015-2016 actual":"100","2015-2016 target":"100","2014-2015 actual":"100","2014-2015 target":"100","2013-2014 actual":"100","2013-2014 target":"100","2012-2013 actual":"100","2012-2013 target":"100","2011-2012 actual":"100","2011-2012 target":"100","2010-2011 actual":"100","2010-2011 target":"100"},{"_id":30,"Output":"Local Government","Measure type":"Cost","Performance measure":"Total output cost","Footnotes":"The 2025-26 expected outcome is higher than the target, due to once-off funding for the Council Support Fund for relief and recovery from Victorian bushfires and storms, and funding for the Public Libraries program.\nThe 2026-27 target is higher than the 2025-26 target due to additional funding allocated in the 2026-27 Budget for new initiatives, including Minimising insecure work in the local government sector and Bushfire relief and recovery.","Unit of measure":"$ million","2026-2027 target":"73.6","2025-2026 expected outcome":"80.1","2025-2026 target":"63.4","2024-2025 actual":"94.8","2024-2025 target":"70.8","2023-2024 actual":"83.2","2023-2024 target":"64.7","2022-2023 actual":"183.7","2022-2023 target":"120.3","2021-2022 actual":"192.5","2021-2022 target":"145.4","2020-2021 actual":"189.8","2020-2021 target":"178.6","2019-2020 actual":"134.5","2019-2020 target":"134.2","2018-2019 actual":"197","2018-2019 target":"163.8","2017-2018 actual":"98.8","2017-2018 target":"92.1","2016-2017 actual":"132","2016-2017 target":"114.4","2015-2016 actual":"120.1","2015-2016 target":"112.1","2014-2015 actual":"60.8","2014-2015 target":"59.7","2013-2014 actual":"59.1","2013-2014 target":"57.2","2012-2013 actual":"60.8","2012-2013 target":"57.7","2011-2012 actual":"52.7","2011-2012 target":"58.5","2010-2011 actual":"64.3","2010-2011 target":"58.2"},{"_id":31,"Output":"Management of Victoria's Public Records","Measure type":"Quantity","Performance measure":"Physical and digital records utilised by public and government users","Footnotes":null,"Unit of measure":"number","2026-2027 target":"4000000","2025-2026 expected outcome":"4000000","2025-2026 target":"4000000","2024-2025 actual":"4208903","2024-2025 target":"4800000","2023-2024 actual":"4256470","2023-2024 target":"4800000","2022-2023 actual":"4560213","2022-2023 target":"5400000","2021-2022 actual":"4744796","2021-2022 target":"5400000","2020-2021 actual":"6093283","2020-2021 target":"4800000","2019-2020 actual":"5443112","2019-2020 target":"2900000","2018-2019 actual":"4821937","2018-2019 target":"2900000","2017-2018 actual":"2347868","2017-2018 target":"2600000","2016-2017 actual":"2627569","2016-2017 target":"2600000","2015-2016 actual":"609412","2015-2016 target":"250000","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":32,"Output":"Management of Victoria's Public Records","Measure type":"Quality","Performance measure":"Overall customer satisfaction rate for Public Record Office of Victoria services","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"90","2025-2026 expected outcome":"90","2025-2026 target":"90","2024-2025 actual":"88","2024-2025 target":"90","2023-2024 actual":"96","2023-2024 target":"90","2022-2023 actual":"95","2022-2023 target":"90","2021-2022 actual":"91","2021-2022 target":"90","2020-2021 actual":"90","2020-2021 target":"90","2019-2020 actual":"92","2019-2020 target":"90","2018-2019 actual":"94","2018-2019 target":"90","2017-2018 actual":"95","2017-2018 target":"90","2016-2017 actual":"94","2016-2017 target":"90","2015-2016 actual":"91","2015-2016 target":"90","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":33,"Output":"Management of Victoria's Public Records","Measure type":"Timeliness","Performance measure":"Percentage of public records services provided within published timeframes","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"95","2025-2026 expected outcome":"95","2025-2026 target":"95","2024-2025 actual":"98","2024-2025 target":"95","2023-2024 actual":"98","2023-2024 target":"95","2022-2023 actual":"96","2022-2023 target":"95","2021-2022 actual":"83","2021-2022 target":"95","2020-2021 actual":"88","2020-2021 target":"95","2019-2020 actual":"91","2019-2020 target":"95","2018-2019 actual":"98","2018-2019 target":"95","2017-2018 actual":"97","2017-2018 target":"95","2016-2017 actual":"96","2016-2017 target":"95","2015-2016 actual":"98","2015-2016 target":"95","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":34,"Output":"Management of Victoria's Public Records","Measure type":"Cost","Performance measure":"Total output cost","Footnotes":null,"Unit of measure":"$ million","2026-2027 target":"12.2","2025-2026 expected outcome":"12.2","2025-2026 target":"11.9","2024-2025 actual":"18.4","2024-2025 target":"11.8","2023-2024 actual":"16.3","2023-2024 target":"12.1","2022-2023 actual":"14.9","2022-2023 target":"12.8","2021-2022 actual":"14.6","2021-2022 target":"11.6","2020-2021 actual":"18","2020-2021 target":"17.4","2019-2020 actual":"17.6","2019-2020 target":"17.2","2018-2019 actual":"18.9","2018-2019 target":"20.7","2017-2018 actual":"17.4","2017-2018 target":"20.1","2016-2017 actual":"18.7","2016-2017 target":"19.9","2015-2016 actual":"17.2","2015-2016 target":"17.4","2014-2015 actual":"17.7","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":35,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quantity","Performance measure":"Court and administrative actions taken in relation to consumer laws (CAV)","Footnotes":null,"Unit of measure":"number","2026-2027 target":"900","2025-2026 expected outcome":"900","2025-2026 target":"900","2024-2025 actual":"1171","2024-2025 target":"900","2023-2024 actual":"963","2023-2024 target":"900","2022-2023 actual":"495","2022-2023 target":"900","2021-2022 actual":"628","2021-2022 target":"900","2020-2021 actual":"533","2020-2021 target":"900","2019-2020 actual":"1062","2019-2020 target":"850","2018-2019 actual":"1309","2018-2019 target":"700","2017-2018 actual":"nm","2017-2018 target":"nm","2016-2017 actual":"nm","2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":36,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quantity","Performance measure":"Dispute resolution services provided by the Department of Government Services (DGS)","Footnotes":null,"Unit of measure":"number","2026-2027 target":"9000","2025-2026 expected outcome":"9400","2025-2026 target":"9000","2024-2025 actual":"9089","2024-2025 target":"6000","2023-2024 actual":"5611","2023-2024 target":"10000","2022-2023 actual":"11795","2022-2023 target":"25000","2021-2022 actual":"11903","2021-2022 target":"25000","2020-2021 actual":"12524","2020-2021 target":"25000","2019-2020 actual":"21391","2019-2020 target":"25000","2018-2019 actual":"25992","2018-2019 target":"22500","2017-2018 actual":"23467","2017-2018 target":"21500","2016-2017 actual":"23504","2016-2017 target":"21500","2015-2016 actual":"23038","2015-2016 target":"21500","2014-2015 actual":"22311","2014-2015 target":"21500","2013-2014 actual":"20216","2013-2014 target":"19500","2012-2013 actual":"nm","2012-2013 target":"19500","2011-2012 actual":"nm","2011-2012 target":"16400","2010-2011 actual":"17708","2010-2011 target":null},{"_id":37,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quantity","Performance measure":"Registration and licensing user transactions undertaken (CAV)","Footnotes":null,"Unit of measure":"number","2026-2027 target":"113000","2025-2026 expected outcome":"113000","2025-2026 target":"113000","2024-2025 actual":"108238","2024-2025 target":"107900","2023-2024 actual":"107943","2023-2024 target":"105247","2022-2023 actual":"106065","2022-2023 target":"108735","2021-2022 actual":"100711","2021-2022 target":"95500","2020-2021 actual":"95096","2020-2021 target":"95500","2019-2020 actual":"91637","2019-2020 target":"95500","2018-2019 actual":"94826","2018-2019 target":"87100","2017-2018 actual":"93186","2017-2018 target":"86700","2016-2017 actual":"84154","2016-2017 target":"84000","2015-2016 actual":"88221","2015-2016 target":"69500","2014-2015 actual":"70679","2014-2015 target":"69500","2013-2014 actual":"67520","2013-2014 target":"55000","2012-2013 actual":"61378","2012-2013 target":"450000","2011-2012 actual":"650002","2011-2012 target":"600000","2010-2011 actual":"nm","2010-2011 target":"nm"},{"_id":38,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quantity","Performance measure":"Residential Tenancies Bond Authority (RTBA) user transactions completed (CAV)","Footnotes":"The higher 2026-27 target reflects expected demand for bond lodgements and repayments.","Unit of measure":"number","2026-2027 target":"497000","2025-2026 expected outcome":"495000","2025-2026 target":"495000","2024-2025 actual":"504016","2024-2025 target":"493000","2023-2024 actual":"497780","2023-2024 target":"506000","2022-2023 actual":"479849","2022-2023 target":"501000","2021-2022 actual":"495922","2021-2022 target":"490000","2020-2021 actual":"498336","2020-2021 target":"476000","2019-2020 actual":"492822","2019-2020 target":"476000","2018-2019 actual":"467431","2018-2019 target":"475000","2017-2018 actual":"461137","2017-2018 target":"469000","2016-2017 actual":"454238","2016-2017 target":"457000","2015-2016 actual":"447934","2015-2016 target":"433500","2014-2015 actual":"432569","2014-2015 target":"448000","2013-2014 actual":"419135","2013-2014 target":"395000","2012-2013 actual":"406535","2012-2013 target":"nm","2011-2012 actual":"nm","2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":39,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quantity","Performance measure":"Victim survivors of family violence assisted with financial counselling (CAV)","Footnotes":null,"Unit of measure":"number","2026-2027 target":"3750","2025-2026 expected outcome":"3750","2025-2026 target":"3750","2024-2025 actual":"3728","2024-2025 target":"3750","2023-2024 actual":"4164","2023-2024 target":"3750","2022-2023 actual":"3806","2022-2023 target":"3750","2021-2022 actual":"3438","2021-2022 target":"3750","2020-2021 actual":"3178","2020-2021 target":"3750","2019-2020 actual":"3439","2019-2020 target":"3750","2018-2019 actual":"3024","2018-2019 target":"2250","2017-2018 actual":"2421","2017-2018 target":"2250","2016-2017 actual":"nm","2016-2017 target":"nm","2015-2016 actual":"nm","2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":40,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quality","Performance measure":"Overall customer satisfaction rate for dispute resolution services provided by DGS","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"85","2025-2026 expected outcome":"85","2025-2026 target":"85","2024-2025 actual":"79","2024-2025 target":"85","2023-2024 actual":"68.9","2023-2024 target":"85","2022-2023 actual":"67","2022-2023 target":"85","2021-2022 actual":"na","2021-2022 target":"85","2020-2021 actual":"na","2020-2021 target":"85","2019-2020 actual":"93.4","2019-2020 target":"85","2018-2019 actual":"86.2","2018-2019 target":"85","2017-2018 actual":"79.1","2017-2018 target":"85","2016-2017 actual":"85.5","2016-2017 target":"85","2015-2016 actual":"84","2015-2016 target":"85","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":41,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quality","Performance measure":"Percentage of high-priority breaches in relation to consumer laws that result in a regulatory response (CAV)","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"100","2025-2026 expected outcome":"100","2025-2026 target":"100","2024-2025 actual":"100","2024-2025 target":"100","2023-2024 actual":"99","2023-2024 target":"100","2022-2023 actual":"99","2022-2023 target":"100","2021-2022 actual":"98","2021-2022 target":"100","2020-2021 actual":"100","2020-2021 target":"100","2019-2020 actual":"100","2019-2020 target":"100","2018-2019 actual":"100","2018-2019 target":"100","2017-2018 actual":"nm","2017-2018 target":"nm","2016-2017 actual":"nm","2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":42,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quality","Performance measure":"Rate of compliance with key consumer laws (CAV)","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"95","2025-2026 expected outcome":"95","2025-2026 target":"95","2024-2025 actual":"97","2024-2025 target":"95","2023-2024 actual":"91","2023-2024 target":"95","2022-2023 actual":"94","2022-2023 target":"95","2021-2022 actual":"90","2021-2022 target":"95","2020-2021 actual":"90.2","2020-2021 target":"95","2019-2020 actual":"94.6","2019-2020 target":"95","2018-2019 actual":"91.5","2018-2019 target":"95","2017-2018 actual":"99.3","2017-2018 target":"95","2016-2017 actual":"98.2","2016-2017 target":"95","2015-2016 actual":"97.6","2015-2016 target":"95","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":43,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Quality","Performance measure":"Settlement rate of mediation (DGS)","Footnotes":"This performance measure renames the 2025-26 measure 'Settlement rate of mediation (DSCV)'. The measure has been updated to reflect the transfer of dispute services to the Whole of Victorian Government Contact Centre to improve performance.","Unit of measure":"per cent","2026-2027 target":"80","2025-2026 expected outcome":"80","2025-2026 target":"80","2024-2025 actual":"90","2024-2025 target":"70","2023-2024 actual":"76.1","2023-2024 target":"70","2022-2023 actual":"84","2022-2023 target":"70","2021-2022 actual":"49.9","2021-2022 target":"65","2020-2021 actual":"73.1","2020-2021 target":"65","2019-2020 actual":"64.2","2019-2020 target":"65","2018-2019 actual":"60","2018-2019 target":"70","2017-2018 actual":"92.2","2017-2018 target":"85","2016-2017 actual":"86.6","2016-2017 target":"85","2015-2016 actual":"86","2015-2016 target":"85","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":44,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Timeliness","Performance measure":"Regulatory functions delivered within agreed timeframes (CAV)","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"95","2025-2026 expected outcome":"99","2025-2026 target":"95","2024-2025 actual":"98","2024-2025 target":"95","2023-2024 actual":"94","2023-2024 target":"95","2022-2023 actual":"94","2022-2023 target":"95","2021-2022 actual":"96","2021-2022 target":"95","2020-2021 actual":"96.7","2020-2021 target":"95","2019-2020 actual":"96.2","2019-2020 target":"95","2018-2019 actual":"97.8","2018-2019 target":"95","2017-2018 actual":"97.7","2017-2018 target":"93","2016-2017 actual":"93.8","2016-2017 target":"93","2015-2016 actual":"95.7","2015-2016 target":"90","2014-2015 actual":"nm","2014-2015 target":"nm","2013-2014 actual":"nm","2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":45,"Output":"Regulation of the Victorian Consumer Marketplace","Measure type":"Cost","Performance measure":"Total output cost","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to funding provided to establish Rental Dispute Resolution Victoria and the Rental Portable Bonds Scheme.\nThe 2026-27 target is higher than the 2025-26 target due to funding provided for Rental Dispute Resolution Victoria, financial counselling programs and delivery of the Fair Fuel Plan.","Unit of measure":"$ million","2026-2027 target":"157.6","2025-2026 expected outcome":"194.7","2025-2026 target":"127.5","2024-2025 actual":"176.1","2024-2025 target":"134.4","2023-2024 actual":"186.2","2023-2024 target":"149.8","2022-2023 actual":"133.4","2022-2023 target":"131.7","2021-2022 actual":"129","2021-2022 target":"137.2","2020-2021 actual":"147.7","2020-2021 target":"149","2019-2020 actual":"127.4","2019-2020 target":"155.1","2018-2019 actual":"146.9","2018-2019 target":"149.8","2017-2018 actual":"140.6","2017-2018 target":"139.7","2016-2017 actual":"134.5","2016-2017 target":"126.3","2015-2016 actual":"115.3","2015-2016 target":"125","2014-2015 actual":"119.1","2014-2015 target":"123.4","2013-2014 actual":"80.8","2013-2014 target":"88","2012-2013 actual":"90.4","2012-2013 target":"78.1","2011-2012 actual":"117.9","2011-2012 target":"114.2","2010-2011 actual":"167.7","2010-2011 target":"159"},{"_id":46,"Output":"Services to Government","Measure type":"Quantity","Performance measure":"Number of DGS State Purchase Contracts (SPCs) established, renewed, varied and managed","Footnotes":null,"Unit of measure":"number","2026-2027 target":"36","2025-2026 expected outcome":"37","2025-2026 target":"36","2024-2025 actual":"37","2024-2025 target":"32","2023-2024 actual":"n.a.","2023-2024 target":"n.a.","2022-2023 actual":"n.a.","2022-2023 target":null,"2021-2022 actual":null,"2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":47,"Output":"Services to Government","Measure type":"Quantity","Performance measure":"Total accommodation cost","Footnotes":null,"Unit of measure":"$ per square metre per year","2026-2027 target":"498","2025-2026 expected outcome":"498","2025-2026 target":"498","2024-2025 actual":"468.7","2024-2025 target":"468","2023-2024 actual":"450","2023-2024 target":"472","2022-2023 actual":"438","2022-2023 target":"397","2021-2022 actual":"424","2021-2022 target":"397","2020-2021 actual":"389","2020-2021 target":"397","2019-2020 actual":"372","2019-2020 target":"397","2018-2019 actual":"350","2018-2019 target":"395","2017-2018 actual":"443","2017-2018 target":"395","2016-2017 actual":"383","2016-2017 target":"395","2015-2016 actual":"380","2015-2016 target":"405","2014-2015 actual":"384","2014-2015 target":"405","2013-2014 actual":"379.3","2013-2014 target":"410","2012-2013 actual":"377.7","2012-2013 target":"410","2011-2012 actual":"347","2011-2012 target":"350","2010-2011 actual":"325","2010-2011 target":"335"},{"_id":48,"Output":"Services to Government","Measure type":"Quantity","Performance measure":"Workspace ratio by FTE","Footnotes":"The 2025-26 expected outcome is higher than the 2025-26 target due to the timing of staff relocations occurring before leases can be exited. The workspace ratio is trending down from the 2024-25 result.","Unit of measure":"square metre per FTE","2026-2027 target":"11","2025-2026 expected outcome":"12","2025-2026 target":"11","2024-2025 actual":"12.6","2024-2025 target":"11","2023-2024 actual":"12.2","2023-2024 target":"11","2022-2023 actual":"11.1","2022-2023 target":"12","2021-2022 actual":"11.8","2021-2022 target":"12","2020-2021 actual":"13.7","2020-2021 target":"12","2019-2020 actual":"12","2019-2020 target":"12","2018-2019 actual":"11.9","2018-2019 target":"14.4","2017-2018 actual":"11.9","2017-2018 target":"14.4","2016-2017 actual":"13.7","2016-2017 target":"14.4","2015-2016 actual":"13.4","2015-2016 target":"15","2014-2015 actual":"14.4","2014-2015 target":"15","2013-2014 actual":"15.2","2013-2014 target":"15","2012-2013 actual":"15.3","2012-2013 target":"15","2011-2012 actual":"15.9","2011-2012 target":"15","2010-2011 actual":"14.4","2010-2011 target":"15.5"},{"_id":49,"Output":"Services to Government","Measure type":"Quality","Performance measure":"Overall customer satisfaction rate for Services to Government","Footnotes":null,"Unit of measure":"per cent","2026-2027 target":"85","2025-2026 expected outcome":"85","2025-2026 target":"85","2024-2025 actual":"89.4","2024-2025 target":"80","2023-2024 actual":"88.5","2023-2024 target":"70","2022-2023 actual":"64","2022-2023 target":"70","2021-2022 actual":"62.1","2021-2022 target":"70","2020-2021 actual":"70","2020-2021 target":"70","2019-2020 actual":"72.3","2019-2020 target":"70","2018-2019 actual":"74.4","2018-2019 target":"78","2017-2018 actual":"70.6","2017-2018 target":"70","2016-2017 actual":"82","2016-2017 target":"70","2015-2016 actual":"78.4","2015-2016 target":"70","2014-2015 actual":"70.2","2014-2015 target":"70","2013-2014 actual":"71","2013-2014 target":"70","2012-2013 actual":"nm","2012-2013 target":"nm","2011-2012 actual":"nm","2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null},{"_id":50,"Output":"Services to Government","Measure type":"Cost","Performance measure":"Total output cost","Footnotes":null,"Unit of measure":"$ million","2026-2027 target":"378.5","2025-2026 expected outcome":"372.9","2025-2026 target":"376","2024-2025 actual":"143","2024-2025 target":"123.8","2023-2024 actual":"89.1","2023-2024 target":"152.6","2022-2023 actual":"106.5","2022-2023 target":"na","2021-2022 actual":"na","2021-2022 target":null,"2020-2021 actual":null,"2020-2021 target":null,"2019-2020 actual":null,"2019-2020 target":null,"2018-2019 actual":null,"2018-2019 target":null,"2017-2018 actual":null,"2017-2018 target":null,"2016-2017 actual":null,"2016-2017 target":null,"2015-2016 actual":null,"2015-2016 target":null,"2014-2015 actual":null,"2014-2015 target":null,"2013-2014 actual":null,"2013-2014 target":null,"2012-2013 actual":null,"2012-2013 target":null,"2011-2012 actual":null,"2011-2012 target":null,"2010-2011 actual":null,"2010-2011 target":null}], "fields": [{"id": "_id", "type": "int"}, {"id": "Output", "type": "text"}, {"id": "Measure type", "type": "text"}, {"id": "Performance measure", "type": "text"}, {"id": "Footnotes", "type": "text"}, {"id": "Unit of measure", "type": "text"}, {"id": "2026-2027 target", "type": "text"}, {"id": "2025-2026 expected outcome", "type": "text"}, {"id": "2025-2026 target", "type": "text"}, {"id": "2024-2025 actual", "type": "text"}, {"id": "2024-2025 target", "type": "text"}, {"id": "2023-2024 actual", "type": "text"}, {"id": "2023-2024 target", "type": "text"}, {"id": "2022-2023 actual", "type": "text"}, {"id": "2022-2023 target", "type": "text"}, {"id": "2021-2022 actual", "type": "text"}, {"id": "2021-2022 target", "type": "text"}, {"id": "2020-2021 actual", "type": "text"}, {"id": "2020-2021 target", "type": "text"}, {"id": "2019-2020 actual", "type": "text"}, {"id": "2019-2020 target", "type": "text"}, {"id": "2018-2019 actual", "type": "text"}, {"id": "2018-2019 target", "type": "text"}, {"id": "2017-2018 actual", "type": "text"}, {"id": "2017-2018 target", "type": "text"}, {"id": "2016-2017 actual", "type": "text"}, {"id": "2016-2017 target", "type": "text"}, {"id": "2015-2016 actual", "type": "text"}, {"id": "2015-2016 target", "type": "text"}, {"id": "2014-2015 actual", "type": "text"}, {"id": "2014-2015 target", "type": "text"}, {"id": "2013-2014 actual", "type": "text"}, {"id": "2013-2014 target", "type": "text"}, {"id": "2012-2013 actual", "type": "text"}, {"id": "2012-2013 target", "type": "text"}, {"id": "2011-2012 actual", "type": "text"}, {"id": "2011-2012 target", "type": "text"}, {"id": "2010-2011 actual", "type": "text"}, {"id": "2010-2011 target", "type": "text"}], "_links": {"start": "/api/3/action/datastore_search?resource_id=181c5e9c-7a9f-433e-914b-6c287034a1e4", "next": "/api/3/action/datastore_search?resource_id=181c5e9c-7a9f-433e-914b-6c287034a1e4&offset=100"}, "total": 50, "total_was_estimated": false}}