Incident : An event to which one or more ambulances are dispatched. Emergency Incident : An incident to which one or more ambulances are dispatched in response to a ‘000’ call from a member of the public, or a medical request for transport requiring an emergency ambulance (due to patient acuity or transport timeframe). Non Emergency Incident: Request for patient transport where patient has been medically assessed and the transport is medically authorised; covered by the NEPT regulations and usually pre-booked. Dispatch Codes: Code 1 incidents require urgent paramedic and hospital care, based on information available at time of call. Code 2 incidents are acute and time sensitive, but do not require a lights and sirens response. Code 3 incidents are not urgent but still require an ambulance response.