Dataset

Customer Service Requests (with digital channel information)

This dataset contains service requests received from external customers. This data is collected through the council's Salesforce system. It contains information about the service type, status, and dates for received and closed. This dataset only contains a subset of the received requests as it is extracted from one of several customer requests systems.

Data and Resources

CSV

Customer Service Requests (with digital channel information) CSV
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JSON

Customer Service Requests (with digital channel information) JSON
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KML

Customer Service Requests (with digital channel information) KML
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XLS

Customer Service Requests (with digital channel information) XLS
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Additional Information

Field	Value
Published (Metadata Record)	07/03/2023
Last updated	08/02/2024
Organisation	City of Melbourne
License - other	CC BY
Category	Local government
Full metadata URL	https://data.melbourne.vic.gov.au/explore/dataset/customer-service-requests-with-digital-channel-information/information/