Public Record Office Victoria operates two public
reading rooms; one at the Victorian Archives Centre
in North Melbourne and the other at the Ballarat
Archives Centre in Ballarat. Records can also be
accessed at the Bendigo Regional Archives Centre
and Geelong Heritage Centre Reading Rooms, both
of which are Places of Deposit.
During 2014–2015, 15,542 visitors utilised the
Reading Rooms to view records. 48,949 records
were issued to visitors and another 11,942 were
issued to Government Agencies and for internal
Public Record Office Victoria use.
Our Reading Room staff delivered a number of
information sessions to the public on how to
use the Public Record Office Victoria collection
and sessions focusing on specific areas of the
collection.
In 2014–2015 our online enquiry system was
launched to manage incoming reference queries.
Over a twelve-month period, the system dealt
with on average 759 queries per month; providing
a more consistent and seamless approach to
customer service.