Proportion of services loaded in the bus tracking system that have been allocated.

# journeys allocated (Bus) / # journeys loaded (Bus)

Proportion of services scheduled that were monitored by the bus tracking system (BTS)

# journeys monitored (Bus) / # journeys scheduled (Bus)

The reasons why a service may not be monitored include BTS equipment or systems failures, reference data and timetable issues, failure of a bus to be allocated to a timetabled services and a service cancellation. Some of these factor are not in the direct control of bus operators.

Proportion of services arriving no more than 4 minutes and 59 seconds late and departing no more than 59 seconds early at timing points.

# of services arriving no more than 4 minutes and 59 seconds late and departing no more than 59 seconds early at timing points / # of services observed arriving and departing at timing points.

Number of scheduled services monitored by the bus tracking system (BTS) at one or more location.

The reasons why a service may not be monitored include BTS equipment or systems failures, reference data and timetable issues, failure of a bus to be allocated to a timetabled services and a service cancellation. Some of these factor are not in the direct control of bus operators.

Number of journeys loaded in Smartrak bus tracking system.

Note: Prior to mid 2019 some services were monitored by a different bus tracking system. This systems did not handle loading and allocation of services in the same manner as the Smartrak system. Loading and allocation data is only provided for the Smartrak system services in this report.

Number of journeys allocated in the Smartrak bus tracking system.

Note: Prior to mid 2019 some services were monitored by a different bus tracking system. This systems did not handle loading and allocation of services in the same manner as the Smartrak system. Loading and allocation data is only provided for the Smartrak system services in this report.